Customer Support

Snappies is built for life’s most important moments and we treat your support needs with the same care and urgency. Whether you’re preparing for a wedding, planning a surprise, or handling follow-up after your big day, we’re here to help.

How to Reach Us

You can contact our support team via email or phone. Every enquiry is logged, tracked and responded to within 24 hours. Often much sooner.

• Email: [email protected]
• Phone: +44 1277 523563 (answered during business hours, or by arrangement)

Support Hours

Our standard support hours are:

• Monday to Friday: 9:00am to 5:30pm (UK time)
• Out of Hours: Available by prior arrangement or in case of critical issues

If you're getting married on a weekend or holiday and need support outside of our regular hours, let us know ahead of time. We can arrange proactive coverage to make sure your day runs smoothly.

What You Can Expect

Every Snappies customer receives the same level of attention. Whether you’ve ordered a Silver, Ruby or Diamond package. Our support commitment includes:

• Response to every support request within 24 hours
• Real human replies (no bots, no auto-replies pretending to be people)
• Clear updates on any issue until it's resolved
• Help with customisation, upload settings, gallery links, or re-sending your QR code
• Emergency help if your event is imminent and something needs fixing

Proactive Support

We don't wait for things to go wrong. If we detect a failed upload, unusual access behaviour, or delivery problem, we investigate and get in touch before you even ask.

Your Satisfaction is Our Priority

Snappies is powered by real people who care deeply about the experience you give your guests and the memories you’re collecting. We see every event as personal. If you’re ever unhappy, unsure, or need anything clarified reach out. We’ll make it right.

You can always contact [email protected] for anything, setup help, troubleshooting, updates, even post-event questions. We’re not just here to support you. We’re here to make sure everything feels as effortless as it should.